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The Information Technology Department of Arnold & Porter has an opening for an Information Technology (IT) Analyst in the Washington DC office. The IT Analyst provides quality and consistent front-line, technical end user support services in a professional and responsive manner; including troubleshooting assistance, problem resolution via telephone, remote desktop connection and/or visits to user locations. Individual must take ownership and provide timely resolution of all incident tickets and change orders. This position interacts directly with other IT groups to determine the proper... more ->
The Information Technology Department of Arnold & Porter has two Service Desk Analyst openings in the Washington, DC office working the following shifts: 8:30 a.m. to 5:00 p.m. Monday through Friday 10:30 a.m. to 7:00 p.m. Monday through Friday The Service Desk Analyst is responsible for providing exceptional customer service and support to the Firm and clients of the Firm. Responsibilities include but are not limited to: Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations. Exhibiting... more ->
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