We have an exciting job opportunity for Customer Advisory and Transformation Lead (Manufacturing) role at Reading/Leeds.

Title: Customer Advisory and Transformation Lead (Manufacturing)

Location: Reading/Leeds, UK

Duration: Permanent

Job Description:

Skills/experience that we are looking for:

We require the following as a minimum to be successful in this role:

• Extensive experience of working in Manufacturing at a CIO and CTO/or IT Director/SRO's level.
• Well versed with Manufacturing industry ways of working.
• Experienced in leading major transformation from a CIO and CTO/or IT Director/SRO's level.
• Excellent influencing skills and credible track record in using these skills to drive successful results.
• Evidence in Contract revenue growth including P&L management.
• Creating high performing and successful teams. A colleague who is strong at establishing relationships, experience of working in a global, multi-cultural environment.
• Experienced in supporting the winning of complex deals.
• Great attention to detail, experienced in building robust business cases.
• Mentoring and succession planning to ensure team members evolve.
• Focus on investment in team members to ensure they strive to be the best they can be.

Key Performance Indicators of the role We will know this role is successful when:

• You are treated by the customer as a partner.
• You have contributed to the delivery of the Strategic plan.
• You have built assurance with the customer based on successful deliveries.
• The account is running profitably, and you are showing growth.
• Customer Satisfaction scores are increasing.
• Requests to introduce our consulting teams to contribute to customer transformation.

They will be the Customer Advisory Lead for the customers in the Manufacturing Vertical. Internally they will work with the Vertical Delivery Lead and the Account Lead to deliver to the account plan. They will build solid relationships at a senior level within the accounts within the Manufacturing Vertical. Oversee the delivery of projects to the customer to ensure we meet scope, time and budget, which will drive customer confidence and assurance.

They will be seen to lead from the front and offer an example of how to enhance our engagement model with our customers to become a partner rather than just a supplier.

In this role, we expect the individual to:

• Lead the designated Customer engagements for a Customer Advisor perspective.
• Build relationships with our customers based on confidence and assurance.
• Become a trusted advisor.
• Oversee all delivery projects.
• Support the growth of the account based on market trends, implications and develop strategies to convert in trends to new opportunities.
• Support the production of future bids.
• Build and execute against P&L budgets, investment plans and ROI models.

Flexible to travel within Europe & UK to and Customer premises and when required global travel.