The IT Manager you will drive the discussion around how technology supports and powers our business, ensuring the streamlined operation of IT in alignment with company objectives.
The role requires the IT Manager to have a hands-on technical approach to problem-solving and a positive, proactive, and innovative attitude towards providing digital solutions.

Main Duties & Responsibilities:
5 Days on site - You must be able to travel to site location (Near Stratford Upon Avon West Midlands)

• Lead IT Department operational and strategic activity, including fostering innovation, planning projects and supporting the employee base.
• End to end ownership of incidents from diagnosis to resolution of technical issues and queries
• Onsite and remote service of user platform management administration and Support.
• Printer and peripheral maintenance, including telephony and mobile phone support.
• Administration of service user starters, leavers and Workstation set up and imaging.
• Maintain and administer MS AD windows desktop environment through various industry tools
• Develop, implement and champion all IT policies and procedures, including those for architecture, cyber security, disaster recovery, standards, purchasing, and service provision.
• Provide support across a wide range of IT related platforms.
• Liaising with 3rd party service providers when necessary.
• Maintain and administer hardware and software.
• Ensure IT asset logs are maintained.
• Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.
• Research and stay up-to-date with new IT technologies and solutions. Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
• Contributing to the development of service platforms, such as MS SharePoint and automation.
• Undertake IT projects as instructed by the Finance and Operations Director.
• M&A IT systems Integration.

What you'll need to succeed:

• Exhibit sound and accurate judgement and include appropriate colleagues in the decision-making process
• The ability to communicate technical issues to a non-technical audience
• Driven, and highly motivated with a strong willingness to learn
• Must be a team player, energetic with a positive 'can do' attitude and enjoy collaborating.
• Demonstrate a high level of customer service and be approachable
• Enjoy problem solving
• Hold a valid passport and a UK driving license with access to a suitable vehicle
• Demonstrate solid IT Support experience (1st/2nd line)
• Become an expert in our Microsoft Dynamics 365 operating system.
• Demonstrate an understanding and technical ability of key skills (such as, Windows 10, networking, problem solving)

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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