ServiceNow Senior Developer/Administrator/CMDB Analyst

Salary: National - ranging from £49,700 - £78,700 and London from £53,300 - £80,000 per annum

Would you like an opportunity to be at the forefront of our ambition to be a data and technology driven regulator of the future?

The team/department

We are seeking a highly motivated and skilled ServiceNow Senior CMDB Analyst/Administrator to join our dynamic IT team. In this role, you will be responsible for playing a key role in ensuring the accuracy, completeness, and integrity of our Configuration Management Database (CMDB) within the ServiceNow platform. You will work collaboratively with various stakeholders across the organization to implement and optimize CMDB processes, ensuring efficient IT service delivery and operational excellence.

As a successful ServiceNow Senior Administrator(CMDB), you will be working within the ERP Product Group DevOps team within our Data Tech & Innovation division. Collaborating with the ERP Product Group and key business owners and SMEs, you will play the role of senior administrator in a team delivering improvements to our existing ServiceNow instance and Business as Usual operations. Additionally, the identification of new opportunities for leveraging the functionality offered in the latest versions of ServiceNow.

What you will be doing (the role)

Take part in the development work and operations of the ServiceNow team at FCA to deliver enhancements, projects, and day to day maintenance of CMDB

Work alongside the CMDB lead and ServiceNow product Owner to implement and maintain best practices for data governance, quality, and consistency

Stand up and maintain integrations and data sources following best practices and adhering to subscription levels

Act as the SME in ServiceNow discovery setting up IRE rules, data policies, mid server configuration and maintenance etc

Work effectively with IT teams, business units, and other stakeholders

Work collaboratively with the team following the Agile methodology and help the product owner to deliver the road map

What will you get from the role?

Exposure and a chance to work in a blended role on CMDB giving you an opportunity to influence and work on the process improvement and tool improvements

We believe that our employees need to be up to date to deliver value, hence we maintain a training budget which you can utilise to take trainings and certifications

We are keen for team members to have responsibility for their own projects and encourage creativity and ownership at every level, whilst making sure that everyone has the support, they need to feel good about the work they are delivering

You will get to work in a fun and friendly agile team who are passionate about making a difference

An inclusive and diverse environment with opportunities to join staff networks

Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your life cycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.

Core benefits that you will receive as standard are:

25 days holiday per year plus bank holidays
Private healthcare with Bupa
A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age - up to 12% a month once you reach age 35)
Life assurance of eight times your basic salary
Income protection
We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.
The skills and experience you will have

Minimum

We are a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role.

Exposure with working as a ServiceNow CMDB administrator
Certified ServiceNow System Administrator
ITIL V3/V4 Foundation accreditation

Essential

Experience with ITSM processes including CMDB and frameworks (eg, ITIL)
Exposure with data governance and quality management practices
Knowledge of Performance Analytics
Involvement in ITOM Discovery Configuration
Experience in working as a CMDB Analyst
Good understanding of OOTB capabilities of ServiceNow and a hunger to keep yourself up to date with the developments in the ServiceNow world
You should be able to identify and implement the right solution utilising your knowledge of the capabilities of the platform
Ability to forge and maintain strong relationships with team members and stakeholders

About the FCA
The FCA regulates the conduct of nearly 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here.

The FCA's Values & Diversity
Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation, and delivers better regulation.

The FCA is committed to achieving greater diversity across all levels of the organisations. Given this, we particularly welcome applications from women, disabled and minority ethnic candidates for our Senior Associate role.

Flexible working
We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part time, staggered hours, and job shares. We can't promise to give you exactly what you want but we won't judge you for asking.

Multi-location
As part of the FCA's on-going commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds, or London offices. This means that as part of the application process you will be able to select your preference of which office location you would like to work from.

We are committed to offering an inclusive recruitment experience. If you require accommodations because of disability or health condition, please email. This position is being sourced through our Outsourcing service line.