Messaging Engineer - SC/DV

• Location(s): Stevenage (HQ), Bolton and/or Bristol
• Type: Permanent, Hybrid
• Salary: £50,000 - £55,000
• Clearance: Eligible for SC and DV Clearances - Active Clearance Preferred

A primary technical partner of the MOD are looking to add to their infrastructure innovation team. This role will be working with an existing team, collaborating with teams on supporting supporting the mission of keeping UK Defence agile and safe.

Desired Technical Skills:

• Proven experience in administering Microsoft Exchange (2013/2016/2019) and Skype for Business
• Familiarity with Blackberry Enterprise Server (BES) administration (desired).
• Strong understanding of email protocols, such as SMTP, IMAP, and POP.
• Experience with email archiving solutions and compliance requirements.
• Knowledge of Active Directory integration with messaging systems.
• Knowledge of VMware (to the extent of working with VM Payloads) with NetApp SAN and Cohesity backups

An advantage, or as applicable

• Microsoft Teams
• Automation of regular BAU processes

Experience and soft skills.

• Team Working
• Flexibility/adaptability - ability to meet the changes in requirements and time scales.
• Interpersonal capability - ability to communicate effectively to both Fujitsu and customer technical and business focused staff.
• Excellent troubleshooting and problem-solving skills.
• Developing good relationships - ability to develop relationships with all parties.
• Decision making - ability to make sound decisions in a timely and effective manner.
• Planning and organisation - ability to demonstrate sound planning and organisation skills..
• A willingness to take ownership of issues and find a way to get them resolved
• Autonomy - make decisions and self-manage delivering to target dates

Responsibilities
Exchange

• Managing Exchange Servers, including mailbox databases, connectors, and transport rules.
• Configuring and troubleshooting mail flow, mailbox permissions, and distribution groups.
• Document name Inclusive Job Description
• Monitoring and optimizing Exchange Server performance and security.

Skype

• Supporting Skype for Business services, including setup, configuration, and troubleshooting.
• Managing user accounts, presence, and conferencing features.
• Integrating Skype with Exchange and other collaboration tools.

Blackberry

• Providing Blackberry Enterprise Server (BES) administration and support.
• Configuring and troubleshooting Blackberry devices and services.
• Ensuring Blackberry services integrate effectively with messaging platforms.
• Incident and Problem Management:
• Responding to and resolving escalated incidents related to messaging and collaboration tools.
• Performing root cause analysis for recurring issues and implementing preventive measures.
• Collaborating with other IT teams and vendors to resolve complex technical problems

Incident & Problem Management

• Responding to and resolving escalated incidents related to messaging and collaboration tools.
• Performing root cause analysis for recurring issues and implementing preventive measures.
• Collaborating with other IT teams and vendors to resolve complex technical problems

Security & Compliance.

Your benefits:

• 25 Days annual leave plus public holidays (3 flexible)
• Pension - Double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Your choices (Flexible benefits such as increased holidays/travel/dental critical illness and more)
• Perks at work - employee discounts
• Employee assistance programme/virtual GP

If you're interested in the above, apply or reach out to (see below)