They will support 120 employees (City, Police, Fire), about 60-80 employees are working on any given day 95 of the equipment is on Windows 7, some on Windows 10, and very few on 8.1 Have a ticketing system in place (Sys 8 and Spiceworks), however due to her being so short staffed that is not currently used actively.
Users will show up in their office, email or call with the issues.
She has a running white board with all the 39open tickets39.
They currently have a lot of new equipment that needs to be unpacked, labeled, imaged, drives set up etc.
Tier 1 2 Mostly in person troubleshooting, some phone work Free lunch available!
Knowledge of Microsoft Active Directory user and computer components Helpdesk software ticket creation, tracking and reporting IP addressing, switches, routers, and other network related equipment Must have strong knowledge of active directory, IIS or similar web services and desktop hardware including PCs, laptops, printers, scanners, tablets, smartphones and other peripheral devices.
Skilled in Windows 7, Windows 8.1, Windows 10 operating systems Microsoft Office 2010, 2013, 2016 Suites and other desktop software Microsoft O365 Exchange Online Protection, Software deployment, Active Directory Sync, SharePoint Online, and other O365 Services.
Adobe Acrobat, Adobe Creative Suite, Adobe Reader, Adobe Flash Microsoft SharePoint VMWare Computer hardware, software and peripherals such as central processing units, monitors, cables and printers Diagnosing and troubleshooting problems related to computer hardware and software Ability to Explain desktop computing procedures to non-technical users Be flexible under changing priorities Handle multiple jobs at one time and to work under pressure Communicate effectively both orally and in writing Communicate technical information to a wide variety of users at an appropriate level of understanding Organize and apply logic Be consistently courteous and tactful while responding to the needs of customers Maintain and deal with confidential material Establish and maintain effective working relationships with internal customers and outside vendors.
Experience with Windows 7, Windows 8.1, Windows 10 operating systems.
Microsoft Office 2010, 2013, 2016 Suites and other desktop software.
Microsoft O365 Exchange Online Protection, etc.
Adobe Acrobat, Adobe Creative Suite, Adobe Reader, Adobe Flash.
VMWare or other virtualization software.
Computer hardware, software and peripherals such as central processing units, monitors, cables and printers.
Diagnosing and troubleshooting problems related to computer hardware and software.
Thanks for your review and consideration in working with Robert Half Technology.
If you are interested in learning more about this opportunity, please send your resume and availability to DBT Sapiens at dbt.sapiensrht.com.
I can also be reached at . Job Requirements Customer Service Excellent Communication Motivated to learn Hands On approach
Skills: Adobe, Analyst, Customer Service, Exchange, Flash, Hardware, Help Desk, IIS, Peripheral, Peripherals, Routers, Switches, VMware, Windows, Windows 7, Windows 8, Windows 8.1
Mukilteo, Washington, United States of America
Robert Half Technology
Robert Half Technology
2/17/2017 7:54:06 AM
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