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Savannah, Georgia Full Time Posted: Thursday, 12 September 2019
Job Description

SUMMARY: Supports the company's computer systems by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Answer calls from store associates and troubleshoot problems concerning all POS equipment and software (including keyboards, modems (DSL & Dialup), routers, monitors, markdown and register scanners, receipt and report printers, battery backups, and cash drawers)
  • Effectively detail and transpose stores issues into an electronic Helpdesk log database
  • Assign priority to problems and/or issues and request assistance as necessary to ensure store downtime and disruption to in-store activities is kept to a minimum
  • Send or request replacement equipment to be sent stores as needed
  • Confirm new store POS equipment is configured properly and ready to go live
  • Ensure POS equipment IP address classes and schemes are set correctly (static and dynamic)
  • Configure, transfer and/or export files from store POS equipment
  • Issue SQL queries to analyze data in POS databases
  • Other duties as assigned

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Associates orBachelors Degree in Computer Science or related field, 2 years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS: Ability to read and understand documents such as general correspondence, department reports and office procedures. Ability to speak clearly and effectively with vendors and employees of the company is essential as much of the job is performing service over the phone.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to talk and hear

Able to lift up to 15 lbs

Company Description Citi Trends is a great place to build a fun and rewarding career! We believe in promoting from within, so, rest assured, if you show the initiative, there will be plenty of room to develop your career. We offer a competitive salary and benefits package that includes health and dental insurance, paid vacation, a 401(k) plan, paid training, and much more. Ready for some rapid growth of your own?

Savannah, Georgia, United States of America
Citi Trends
Citi Trends
9/12/2019 12:31:51 AM

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