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San Diego, California Full Time Posted: Thursday, 11 July 2019
 
 
Job Description

About the Company

Ad-Juster automates the aggregation of Advertiser Ad Performance reports. Ad-Juster's technology helps pull, compile and match all the advertiser and publisher Ad performance data automatically for many Publishers on the Web. Our patent pending technology removes the need to manually login, run, compile and manage hundreds of varied Agency Ad performance reports and helps streamline the reporting of the Ad delivery process on the web.

Job Description

We are looking for someone who is tech savvy, analytical, detail oriented, able to grasp technical concepts about the web, and a great communicator.

You will be providing technical support to customers, answering complex questions on function and usage of product via the Internet. You will serve as primary support liaison between company and customer and conveys customer feedback to product development staff. Possesses working knowledge of operating environments and basic knowledge of product functionality.

If you are someone who loves to dig into problems, to find the root cause of issues, and you know how to manage a customer's expectations, then you may just be the right fit for our company!

Duties and Requirements

  • Intermediate or better in Microsoft Office (Excel) and Windows Applications and have a deep understanding of web and networking technologies.
  • Verifies and identifies issues as either legitimate technical product flaws or simple user training deficiencies.
  • Interacts extensively with existing customers troubleshooting technical issues.
  • Performs training activities with customers to improve user product knowledge.
  • Acts as a communication hub between internal engineering team and the customer to identify needs which are not being addressed.
  • Participates in special projects providing support of new product installations
  • Maintains customer issues and sees that they are brought to satisfactory completion by the correct internal team member.
  • Maintains database with most current customer contact information.
  • Compares Publisher and Agency Ad Performance reports and identifies discrepancy and escalates issues to developers.
  • Assists in testing of new versions of product software
  • Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
  • Identify possible improvements related to work processes and tools.

Education and Experience

  • Bachelor's degree (B. A./B. S.) from four-year college or university; or equivalent combination of education and experience.
  • Possess a customer service mindset to end users
  • Have at least two (2) years of experience providing technical support to end users
  • Must possess strong critical thinking, decision making, and problem solving skills
  • Must be able to deal with ambiguity and be able to "learn on the fly"
  • Command of the English language to be able to provide oral and written communication that effectively articulates complex ideas.
  • Experience in digital advertising a plus!

Benefits

  • 100% Health Coverage for base plan/50% towards spouse and family
  • FSA (flex spend) plan to cover out of pocket health and dependent care expenses
  • 401K participation and matching up to 4%
  • Generous vacation policy
Company Description Ad-Juster is a market-leading SaaS provider of unified data reporting and analytics for digital advertising. Since our founding in 2007, we have worked closely with over 150 blue-chip publishers, agencies, ad-tech platforms, and ad networks to deliver a digital advertising measurement product line to streamline workflows, overcome billing discrepancies, optimize programmatic performance and maximize revenue.

San Diego, California, United States of America
IT
Ad-Juster, Inc.
Ad-Juster, Inc.
JSEE5CE5C92/731320605
7/11/2019 6:11:52 PM

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