Skip to content

 

Phoenix, Arizona Full Time Posted: Thursday, 12 October 2017
 
 
Job Description

We are looking for proficient entry level application support, POS hardware support, and customer support specialists with knowledge of the healthcare or payment processing industry. You will need to be detail oriented, with excellent problem-solving skills, be able to multitask, and provide first class customer service.

Responsibilities:

  • Provide online chat and telephone support to healthcare providers and patients related to their use of our cloud based patient payment solution.
  • Research, troubleshoot, and solve escalated point of sale (POS) hardware or other credit card software application issues.
  • Communicate clear and concise details to second level support teams as necessary.
  • Test new functionality and provide feedback to our product and development teams.
  • Become familiar and compliant with all relevant HIPAA and PCI privacy and security requirements.
  • Maintain a thirst for knowledge, strive for continual improvement, and be a major contributor to the success of the company.

Qualifications:

  • Strong customer service, communication, and interpersonal skills.
  • Professional & friendly telephone presence with ability to effectively communicate with customers
  • Excellent problem solving skills with ability to think and troubleshoot real-time.
  • Knowledge of the healthcare and payment processing industries a plus.
  • Schedule flexibility to provide rotating weekend and holiday coverage as needed.
  • Computer literate and Internet savvy with experience using multiple Internet browsers (Internet Explorer, Chrome, etc) and aptitude for learning new software applications.
  • Proficient with Microsoft Office suite. Typing proficiency at least 40 wpm.
  • High school diploma required, college degree preferred.
Company Description Would you like to be part of the team that is rapidly becoming the leader in the Healthcare patient payment processing market? If so, Salucro Healthcare Solutions has the opportunity for you. Salucro is a high-growth Software and Service Company specializing in payment solutions for the $800B+ Self-Pay Healthcare market. We are seeking dynamic and talented people to join our team and take responsibility for implementing our solution at Salucro's rapidly growing customer base.

Salary/Wage range is competitive, including comprehensive benefits and a matching 401(k), and will be discussed with the hiring manager prior to employment. Background and drug screening required prior to employment. Salucro is an equal opportunity employer and participates in E-Verify.

Phoenix, Arizona, United States of America
IT
Graduate
Salucro Healthcare Solutions
Salucro Healthcare Solutions
JSA1D89A5D2/282391160
10/12/2017 12:41:48 PM

We strongly recommend that you should never provide your bank account details to an advertiser during the job application process. Should you receive a request of this nature please contact support giving the advertiser's name and job reference.