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Florence, Kentucky - USD Full Time Posted: Saturday, 12 August 2017

Frontline support. Fields and manages all phone and email inquiries directed to the helpdesk.


. Provide phone and desk side technical support to Atlas end users on a variety of issues.

. Provisioning of technical devices, including desktops, laptops, tablets and smart phones.

. Act as a liaison between customers and other internal support staff to assure accurate incident interpretation.

. Maintain communications with customers during the incident resolution process.

. Focus on customer service, quality and follow up.

. Strong desktop support skills to resolve higher level issues.

. Create and maintain open incidents and service requests in ticket tracking system.

. Maintain inventory quality control with internal and vendor asset databases

. 24/7 operation with flexible hours, this is a shift position.

. Develops and maintains positive customer relations.

. Coordinates with team members to ensure all employee requests are handled appropriately and in a timely manner.

. Ability to perform problem diagnosis, analyze data and provide an effective solution.

. Must have excellent communication skills.

. Adds information to existing knowledge base, writes documentation and documents procedures.


. College degree and/or related work experience

. Strong knowledge of Windows, Mac, iOS and Android Operating systems

. Knowledge of various hardware and software products including Microsoft Office Suite, Exchange Administration, McAfee Antivirus, Microsoft System Center Configuration Manager (SCCM).

. Remote software knowledge using SCCM, Proxy, VPN and Remote Desktop.

. Strong knowledge of wireless devices and technologies, including Wi-Fi, cellular and Bluetooth

. Must be motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner

Posted by StartWire

Florence, Kentucky, United States of America
Atlas Air
Atlas Air
8/12/2017 4:47:54 PM

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