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Independence Ohio Contract/Full Time Posted: Wednesday, 18 January 2017

Beacon Hill has an opportunity for a Help Desk Support Analyst with our client located in Independence, Ohio. This is a contract to hire position and will convert to a permanent position.

Position and Requirements:

  • Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail requests from users experiencing computer related technology problems as first-level triage.
  • Interviews users to collect information about problem and leads user through diagnostic procedures to determine source of error.
  • Instructs users on the basic use of equipment, software, and manuals.
  • Logs and tracks calls and maintains history records and related problem documentation.
  • Adds, deletes, and revises user names on network and all required systems, as needed.
  • Conducts problem recognition, research, isolation, resolution and follow-up for user problems referring more complex problems to technical staff.
  • Loads specified software packages such as word processing, or spreadsheet programs into computer.
  • Refers computer hardware problems to technical staff for correction.
  • Updates/reloads defective or inadequate software packages to user computers.
  • Maintains user accounts and security access on network and other systems as required.
  • Updates and maintains departmental specific Standard Operating Procedures and software documentation.


  • One year certificate from college or technical school in computer science or data processing.
  • A minimum of 1 year relevant experience or an equivalent combination of education, training, and experience.

Interested and qualified candidates please submit resume to link for immediate consideration.

Independence Ohio, United States of America
Beacon Hill Staffing Group
1/18/2017 8:03:36 AM

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