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Bonita Springs, Florida - USD Full Time Posted: Thursday, 11 July 2019
 
 
Job Description

Summit Broadband Inc. is a fiber-based broadband provider delivering a connection that is up to 100 times faster than today's average broadband speeds with crystal clear high definition TV and quality phone service. Summit Broadband delivers the best in telecommunications services in Central and Southwest Florida with a growing team of 275 professionals. This growing, dynamic high-tech company is seeking a Field Services Technician to join their team and grow with us.

Position Summary:

The Field Services Technician must have very strong customer service skills. This employee will spend 70% of their time in customer premises and will also interface with high level clients and management teams. Customer service both while installing and during troubleshooting operations is critical to this position. This individual will be responsible for all responsibilities associated with customer installation.

Technical responsibilities:

Primary responsibility of this position is to install, repair and maintain all of the Summit Broadband's products and services through field operations as defined below:

Telephone

  • Copper, Coax, Fiber

Cable TV

  • Coax, Fiber, Set Top Boxes, Cable Modems

Internet

  • Cable Broadband (Coax), Fast Ethernet and Gigabit Ethernet networks (Cat5/Cat6), DSL (Twisted-pair Copper), Fiber Ethernet (Fiber)

Home and Small Business Networking

  • Basic Wireless/Wire LAN services
  • Basic Network Security

Business Networking

  • Install and maintain DS1 level circuits
  • Install, repair, and maintain channel banks
  • Basic Business Class Telephony Testing
  • Setup and test rotary, sequential Hunt Groups

Installation, repair, and maintenance of distribution splice points including Copper Housings, and Coax Taps

DSL Loop Qualification for High Speed DSL

Basic installation and repair acceptance testing of light levels, RF levels, metallic Loop Test

Basic central office wiring

Hybrid fiber coax network support from Node to Customer Premise including LE, Taps, Drops, and Splitters

Consumer electronics experience

Installation, repair, and maintenance of inside wire including twisted pair copper, Cat5, and Coax

Basic troubleshooting of small home and office LAN networking and configurations

Ensures customer satisfaction by providing quality service and identifying customer needs.

General responsibilities:

  • Responds to the needs of a 24/7/365 operation
  • Must be able to work after hours and weekends. Remain in service during outages until resolved
  • Remain in a state of readiness to handle call issues when on call. Readiness includes being in local market, be in a state of mind so as to perform service and having company provided communications equipment ready to receive calls.
  • Must be able to work emergency schedules during natural disasters and network outages.
  • Requirement to meet up-selling and upgrading of customers with additional Summit Broadband's products and services.
  • Full accountability in safety, productivity, quality, workmanship and customer service.
  • Maintain vehicle in a clean and professional manner
  • Dress in approved Summit/OTC branded clothing and arrive to work in a neat and professional manner
  • Ability to multi-task. Ability to deal with and solve problems using solid judgment skills.
  • Uses excellent hearing and listening skills to receive detailed information
  • Other duties as assigned including non technical

Job Qualifications:

Must have valid driver's license with a clean driver's license

Associate's Degree required

  • Employee is required to drive during night time conditions
  • You must have close vision, color vision, depth perception and the ability to adjust your focus with good hand-eye coordination

Must be able to pass standard background check and consumer report

Must pass pre-employment and compulsory drug screening

  • Three to five years telecommunications experience required

Must be able to lift 50 lbs repeatedly

Must be able and willing to climb ladders and work on utility poles

Must be able and willing to work in adverse weather conditions and attics and crawlspaces

This position could require working from a bucket truck

  • Computer skills to sufficient to process trouble tickets
  • Knowledge of Excel and Word
Company Description Summit Broadband is a leading fiber-optics telecommunications provider in Central and Southwest Florida, providing voice, video, data, and high-speed Internet services to commercial and residential customers. We are an organization that value's each employee's contributions and encourages everyone to share their ideas. Standing out in the industry by providing superior products and exceptional customer service. Apply at and Careers.

Bonita Springs, Florida, United States of America
IT
USD
Summit Broadband
Summit Broadband
JSDD0F79B82/731320119
7/11/2019 6:11:30 PM

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