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Dallas, Texas - BOE Full Time Posted: Tuesday, 17 January 2017

Senior/Lead Telecom Engineer

Location: Dallas, TX
Position Type: Direct-Hire
Hourly/Salary: BOE!
Travel: up to 25% nationwide

GTN Technical Staffing is currently seeking a Senior Telecom Engineer for a Direct-Hire in Dallas, TX. Sr. Telecom Engineer will take the LEAD role in the implementation/maintenance/troubleshooting of call processing environments (multiple).

  • Maintain Uptime/Reliability/Quality of the voice network.
  • Design/Install/Configure all Voice network components (EXPERT level).
  • Will be required to perform maintenance activity as needed during night hours.
  • Deploy new voice networks/resolve incidents, working with 3rd party vendors.
  • Responsible for incident report documentation/documenting all changes to Voice network.
  • Provide Tier 3 escalation support for voice network tickets.
  • Monitor (corporate and customer) global voice networks to include PBX'S/IVR's.
  • Using a configuration management tool, maintain voice equipment backups.
  • Analyze voice traffic patterns/recommend areas of improvement.
  • Interface with customers for to ensure appropriate voice solution


10+ years of experience in the following skill sets

  • Expert Voice operations experience
  • Standardization/documentation of enterprise Voice networks.
  • Previous experience supporting a decentralized business structure.
  • Exceptional understanding and experience with the following:
    • Session Initiation Protocol (SIP)
    • Primary Rate Interface (PRI)
    • Plain Old Telephone Service (POTS)
    • VOIP protocols/technologies
  • Install/Configure Mitel physical and virtual systems (EXPERT).

PREFERRED (but not required)

  • Transportation or related industry experience
  • Interactive Voice Response (IVR)

Dallas, Texas, United States of America
1/17/2017 2:10:40 PM

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