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Cleveland, Ohio Full Time Posted: Thursday, 12 September 2019
Job Description

Help Desk Analyst

Multiple Opportunities Downtown Cleveland and Westside Cleveland! Work in a fun, fast paced and relaxed atmosphere.

Several shifts available!


The Help Desk Analyst provides customers of IT Services a central point of contact for logging, tracking, and reporting of hardware, network, and application related problems. Provides guidance and 1st level support, assisting in problem resolution, workstation, application and production problems, and inquiries. Assist in the analyzing of issues to determine the wider impact and problem relationships.


Respond to customer requests for information.

Analyze and determine the impact of problems with software applications and technologies.

Assist customers in problem resolution by following troubleshooting procedures.

Assist IT Infrastructure and Business Systems personnel in troubleshooting, problem identification and resolution.

Dispatch appropriate IT support personnel or reassign issues to 2nd level support teams in accordance with established procedures.

Record and track all incidents from initial report through final resolution.

Follow established notification procedures for applications/software systems problems.


Experience and knowledge with Administration of Email (Exchange, O365, OWA), Active Directory, Anti-Virus, and Outlook environments.

High School Diploma required. Associates Degree in a computer-related field preferred.

Help Desk or Service Desk certifications a plus.

1-2 years' Service Support experience required, including experience with customer support processes and tools.

Strong customer service, analytical and problem resolution skills.

Strong verbal/written communications skills, as well as typing/documentation skills.

Strong interpersonal skills and ability to relate well with all levels of the organization.

Ability to maintain a flexible work schedule including weekends, holidays and all shifts.

Functional knowledge of the Windows operating systems, Microsoft Office and Internet Explorer


Nicole Melda

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Must be legally authorized to work in the US without sponsorship for employment visa status now or in the future.

Please no third party recruiting agencies.

Cleveland, Ohio, United States of America
LRSolutions, LLC
LRSolutions, LLC
9/12/2019 12:41:45 AM

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