E-trading Support Analyst - Financial Services - London - Permanent - hybrid (3 days office/2 days wfh)

We are seeking a talented an experienced e-trading Support Analyst to join our client, a large commodities house based in city of london on a permanent basis. You should have experience of Bloomberg and/or Refinitive or Reuters platforms along with Linux and other support technologies.

In this role, you will be responsible for providing technical support expertise for our eCommerce trading platforms. You will collaborate with cross-functional teams and end users to troubleshoot issues, vendor engagement, implement enhancements, and optimize the performance of the platform. The ideal candidate should have a strong background in eCommerce trading systems, possess excellent problem-solving skills, and be able to work in a fast-paced environment.

Key Responsibilities:

• Pre-Trade System 2nd line application support out of London, for global regions
• Provide analysis, design & development for solutions to problems raised, following best practices.
• Identifying and communicating issues and risks to manager as appropriate in a timely manner.
• Support Level 1.5 teams with problem investigation, resolution and knowledge transfer as required.
• Pro-actively responding to the demands, challenges of Business and other IT
• Departments, prioritizing those solutions/demands and managing expectations of users/customers.
• Ensure the robustness of systems and procedures within eCommerce IT.
• Share knowledge and participate as a team member within eCommerce IT team.
• Participate in Functional and User Acceptance Testing for projects in the Bank that impact the eCommerce IT.

Required Skills, Knowledge, Experience and Values:

• Bachelor's degree in computer science, information technology, or a related field.
• Relevant work experience may be considered in lieu of a degree.
• Proven experience in eCommerce/eMarkets support, preferably in a Smart Trade environment.
• Good working knowledge of trade processing, trade types, and straight-through processing.
• Experience with Linux
• Familiarity with API integrations and web services.
• Strong analytical and problem-solving skills, with the ability to diagnose and troubleshoot technical issues.
• Excellent communication skills and the ability to collaborate effectively with crossfunctional teams.
• Self-motivated and able to work independently as well as part of a team.

Desirable Skills:

• Experience with Smart Trade concepts and technologies.
• Strong knowledge of eCommerce trading and market data platforms and technologies, such as Bloomberg, Refinitiv, and Ffastfill.
• Attention to detail and the ability to prioritize tasks in a fast paced environment.

*Please note that this role will be working on a hybrid model of 3 days minimum in the office and 2 days wfh.*

Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing