IT Service Desk Team Leader

Salary: £30,000 - £34,000 + Benefits Package + Additional Bonus

* 3 days p/w on-site

Location: Sunderland

Role Overview:

Are you a natural leader with a passion for driving team success and fostering individual growth? Our client, a dynamic private sector organization, is expanding its IT team and seeking an experienced IT Service Desk Team Leader.

This role is tailor-made for individuals who aspire to excel in IT leadership, guiding their team to deliver exceptional service and continually improve operational standards and processes.

Joining our team offers the perfect opportunity to ignite your career in IT leadership, supported by comprehensive personal development opportunities.

You'll receive training and exposure to cutting-edge technology, empowering you to lead your team to new heights within a rapidly growing company.

Expect a vibrant and inclusive culture that nurtures your potential and rewards your dedication.

Key Responsibilities:

• Lead and inspire a dedicated team of 1st and 2nd Line Support professionals, fostering a collaborative and supportive environment where everyone can thrive.
• Drive operational excellence by ensuring efficient working practices and consistently achieving service level targets.
• Champion continuous improvement initiatives to enhance team performance, streamline processes, and elevate customer satisfaction.
• Maintain clear communication channels, ensuring timely updates to end users and stakeholders regarding ticket progress and resolutions.
• Prioritize and allocate tickets based on impact and urgency, ensuring timely resolution and escalation when necessary.
• Collaborate with external suppliers to manage, update, and resolve user tickets, maintaining strong vendor relationships.

What You Would Bring:

• Proven experience in a service desk environment, with a demonstrated track record of leadership and team management.
• A genuine passion for IT leadership and a commitment to fostering team development and growth.
• Exceptional communication skills, with the ability to motivate and inspire team members to achieve their full potential.
• Strong troubleshooting and problem-solving abilities, coupled with a proactive approach to resolving technical issues.
• Familiarity with Microsoft Office, Windows, ITIL, and Azure AD is advantageous, but not essential.

If you are an ambitious IT leader with a drive to empower your team, enhance operational efficiency, and elevate service standards, we invite you to apply and embark on an exciting journey with us.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.