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Job Details
3rd Line Support (Permanent)
Location: Stevenage, Hertfordshire Country: UK Rate: Market Rate
3rd Line support
- Ideally, the candidate should have over 3-5 years of experience working with Cisco UC Environments
- Cisco CCNA or CCNP Collaboration certification is advantageous
- Management of Datacentre Equipment including Cisco Rack Servers like BE7000H, UCS-C220, UCS-C240, etc.
- VMware ESXi Management and VM Administration
- Administration of Cisco UC Servers (Cisco Unified Communication Manager, Cisco Unified IM and Presence, Cisco Unity Connection)
- Experience in administration of Cisco Expressway Clusters
- Administration of Cisco SBCs (Cisco Unified Border Elements)
- Strong understanding of SIP Protocol, ability to analyse SIP Traces, and administration of Cisco Endpoints (Deskphones and Videoconferencing Systems)
- Ability to independently implement changes on the Cisco UC Platform (System upgrades, Certificate Renewals, etc.)
- Understanding of Call Routing on Cisco CUCM
- Ability to analyse and troubleshoot problems in the Cisco UC Environment and 3rd-party applications
- Handling and support of technical escalations with Vendors
- Desired: Experience with Cisco Rooms
- Desired: Experience with Cisco Meeting Server and troubleshooting
Posted Date: 16 Apr 2024
Reference: JS3RD LINE SUPPORT
Company: CACI Network Services
Contact: Zak Issa