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Brampton ON Permanent Posted: Friday, 11 January 2019
 
 
Applicants must be eligible to work in the specified location

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

Rogers is seeking a Settlement and Fraud production Support analyst responsible for monitoring all the production activities to ensure the application functionalities are stable and have the capacity to meet current and future business requirements. Reporting to the Manager of Commissions and Fraud systems, at the Rogers Park Brampton Campus, you will conduct root cause analysis and resolve production problems, data issues while coordinating, and supporting the implementation and rollout of the new technologies as needed to support the business needs.

What you will be doing...

  • Conduct with data analysis, data profiling, data quality as needed
  • Conduct root cause analysis and resolve production problems and data issues
  • Monitor all the production activities to ensure the Application functionalities are stable and have the capacity to meet current and future business requirements.
  • Coordinate, and support the implementation rollout of the new technologies as needed to support the business needs.
  • Understands the business processes, how the application supports the business processes and applies this knowledge to best solve problems
  • Create, maintain and enhance system documentation
  • Monitor daily processing for all the production platforms
  • Troubleshoots data discrepancies, system errors, load failures, reports and optimizes load schedules for maximum efficiency
  • Tracking and documentation of all reported problems and data anomalies
  • Follows change control procedures for new deployments and break-fix issues
  • Performs proactive production tuning and alert monitoring
  • Participates in off-hours support as needed
  • Completes tasks, reporting status and work assignments in a timely fashion
  • Develop a processes and ensure appropriate controls to all type of commissions and settlements are disbursed as per policy applied.
  • Monitoring and verifying month-to-month/day-to-day Data load figures variances and escalate for resolution.
  • Analyse, investigate on timely detection of all anomalies/incident.
  • Regular production review and assessment to address any possible risks through change management process.
  • Ensure automation of all assigned KPIs and activities.

What you have...

  • Bachelor degree in computer science, MIS or similar discipline.
  • ITIL certificate and Experience in Telecom Domain is plus.
  • Extensive IT Experience in telecom field.
  • Extensive Experience writing/developing complex UNIX Shell scripts, SQL, PL/SQL scripts, SSIS jobs to validate, Monitor, Test and Report the production Data Sources.
  • Proficient knowledge of Microsoft Excel (ie, macros, formulas, formatting, pivot tables, etc.)
  • knowledge of the end to end Dealer Commission and settlement process in a Telecom environment
  • Must have a technical experience in Oracle and SQL Server, ETL tools Informatica powercenter Designer, Crystal reports, and how the independent systems work together and should be architected
  • Must have well-developed system problem solving skills and experience in resolving complex technical problems
  • Able to propose a solid architecture to meet the Commission and Settlement Domain Solution requirements.
  • Must have at least 3 years of technical experience in fraud within telecom Domain
  • Must have at least 2 years' experience in Vendor management and operational reporting.
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 132200

Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what's right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at (see below) to begin a conversation about your individual accessibility needs throughout the hiring process.

Posting Notes: [[req_strategyPage]] || [[country]] || ON || Brampton || [[mfield2]] ||

Brampton ON, Canada
IT
Rogers
Rogers
JS132200-EN_US
2019-01-11 9:38:24 PM


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