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Within our IDAM Operations stream, we are looking to hire a Helpdesk Support Agent to join our LAM Product Support team. In this role you will: Assist in answering end user questions through different communication channels (phone/email/) Assist in performing actions on pre-determined quick wins' for highlighted issues Be the link between end users and our internal second or third line teams Ensure correct f/u and management of escalations or prioritization requests Help educate our end user communities on IDAM related topics Contribute to the creation of a security driven mindset across the... more ->