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City of London - £50k - £55k per annum + + BENS + BONUS Permanent Posted by: i3 Resourcing Posted: 9/17/2024 7:08:09 AM
 
 
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IT Application Specialist

£55,000

City of London

Hybrid - 60/40 office/home

Application, Applications, Apps, Specialist, Engineer, IT Operations, Software Applications, SQL, Software Application Support, ITIL, Sharepoint, Lon

  • work as part of the Application Services team in a newly created function within the IT Operations team
  • assist with supporting, maintaining, and optimising all third-party software applications
  • troubleshooting issues, providing user support, and ensuring applications meet the requirements of the business
  • build relationships with internal and external stakeholders
  • have some exposure to insurance industry applications
  • act as an escalation point for the service desk in relation to incidents
  • be responsible for working with the third-party support

Responsibilities:

  • Liaise with business users to understand, troubleshoot and resolve 2nd line IT related incidents and services relating to applications.
  • Analyse the impact of issues on business processes to support issue triaging and escalation.
  • Liaise with software vendors for advanced troubleshooting and support.
  • Work with the Application Services Manager
  • Work with the Service Desk team
  • Contributing information to the team about known errors and workarounds relating to incidents and problems.
  • Establish strong business and supplier relationships to drive application and business change to maximise benefit and improve processes.
  • Assist in all aspects of application changes and fixes, from scope design, testing and release to production.
  • Provide guidance and consultation on applications

Requirements:

  • Minimum of 3-5 years of experience in software application support
  • Microsoft Office Suite and Windows knowledge.
  • Experience of Incident Management, Service Transition, Change & Problem Management, with Vendor Management preferred.
  • Excellent customer service and business stakeholder management skills.
  • Extensive experience utilising service desk tools to track issues/problems/etc.
  • Desirable:
    • SQL
    • software development processes
    • SharePoint
    • ITIL v3 or v4 qualification
City of London, UK
IT
ASAP
£50k - £55k per annum + + BENS + BONUS
i3 Resourcing
Madeline Smith 
JS-APP;MS
9/17/2024 7:08:09 AM
About i3 Resourcing

i3 Resourcing provides bespoke IT & Change Recruitment Solutions to the London & International Insurance Markets. As organisational change becomes increasingly business driven and employers...

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